ETERNAL SHINE NECKLACE

Shipping Policy

Thank you for choosing our products! We strive to provide you with the best experience possible, including timely shipping of your orders. Please review our shipping policy below for important information regarding your delivery timeline.

Shipping Timeline
Your order will typically be processed within 1-3 business days. Once processed, the shipping duration may vary depending on the manufacturer's shipping times. Therefore, please allow between 5 to 20 business days for your order to arrive at your designated address.

Shipping Responsibilities
While we aim to provide accurate shipping estimates, please note that we are not responsible for any delays caused by the manufacturer or shipping carriers. Factors such as production timelines, weather conditions, and carrier logistics can impact shipping times, and we encourage you to consider these potential delays when placing your order.

Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your package's progress.

Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to reach out to our customer service team at [insert contact information]. We appreciate your understanding and support!

Thank you for your patience and for choosing us

Return Policy

We want you to be completely satisfied with your purchase. If you receive an item that is broken, altered, or incorrect, you have 7 days from the date of delivery to initiate a return.

Eligibility for Returns:

• Items must be reported within 7 days of receipt.
• To qualify for a return, the item must be unused and in its original packaging.
• Upon receiving your request, we will provide you with instructions for returning the item.

How to Return an Item:

1. Contact our customer service team via email Support@shoptheluxvault.com to notify us of the issue and request a return authorization.
2. Pack the item securely in its original packaging to prevent damage during transit.
3. Ship the item back to the address provided by our customer service team.

Refund Process:

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method within 1-3 business days, and may be more depending on your bank after the return is processed.

Exclusions:

• Returns are only accepted for items that are broken, altered, or incorrectly sent. If you change your mind or no longer want the item, we unfortunately cannot accept those returns.

If you have any questions about our return policy, please feel free to reach out to our customer service team. Thank you for your understanding!